Knowledge Base Plugin for Documentation and FAQs

Deskripsi

The best WordPress Knowledge Base plugin

Instantly create an online self-service Knowledge Base for your users, customers and employees.

✅ Why Choose Echo Knowledge Base?

  • It’s an easy-to-use plugin for your WordPress website.
  • Choose from ready to use professional designs.
  • Match your theme with a simple visual Editor, no coding required.
  • Organize your articles and categories into five levels of hierarchy.
  • All essential features are free, plus get access control and more with add-ons.
  • Friendly and timely support from our team.

Layouts
* Basic Layout – Demo 1 here
* Basic Layout – Demo 2 here
* Tabs Layout – Demo 3 here (Multi Product Example)
* Tabs Layout – Demo 4 here (Multi Product Example)
* Category Layout – Demo 5 here

Lihat dokumentasi pustaka kami di sini

✅ KEY FEATURES

  • Set up in 5 minutes
  • Organize your documentation by team, product, and service using the Tabs Layout
  • Coded for best SEO results
  • Fast search bar with listed results
  • Five levels of hierarchical documentation
  • Ordering of articles and categories alphabetically, chronologically, or in any other order
  • Add tags, breadcrumb, back button, and comments to your documents
  • Navigation sidebar listing categories and articles
  • Includes auto-generated TOC
  • Supports RTL, WCAG accessibility, WPML and Polylang
  • Responsive design that works with any theme
  • Shortcode and templates designed for Frequently Asked Questions

💡 EASY TO STYLE WITH PRE-MADE DESIGNS

  • Choose from 26 professional pre-made designs, no coding required.
  • Enjoy a variety of colors, styles, and layouts.
  • Switch between designs with a single click.
  • Choose from Basic, Tabs, and Category Focused Layouts.

💡 WORKS WITH BUILDERS

  • Compatible with Elementor and Templates
  • Works with Beaver Builder, Divi, Visual Composer, and others.

💡 HIGHLY CUSTOMIZABLE

  • Enjoy an easy and simple visual Editor.
  • Change any text labels shown on the front-end.
  • Set colors, styles and enable or disable features.
  • Change typography (font family and size) for article and category names, TOC, breadcrumbs, and more.

💡 HELP DIALOG INTEGRATION

The free Help Dialog plugin offers a chatbot-like dialog for better customer support and increased leads and sales. The Help Dialog shows FAQs, search, and a contact form. Learn More

🚀 Add-ons Features

  • Kontrol akses dan izin berdasarkan grup, pengguna dan peran WordPress, serta peran khusus.
  • Kontrol artikel publik dan pribadi serta siapa yang dapat membaca, menulis, dan menyunting artikel.
  • Buat beberapa Pustaka dengan artikel yang terpisah, kategori, tag, dan lain-lain.
  • Buat tata letak Bilah Sisi dan Kisi.
  • Impor artikel dan kategori.
  • Vote on articles, add a feedback form, and learn from analytics.
  • Gunakan widget dan kode pendek untuk kategori, artikel, dan bilah pencarian.
  • Ganti artikel dengan PDF, dokumen eksternal, tautan video, dan lain-lain.
  • Saring pencarian berdasarkan kategori.
  • Gunakan analisis pencarian lanjutan untuk menentukan pencarian yang paling populer dan tanpa hasil.
  • Migrate, create and copy articles and images from your Knowledge Base.

Contoh Penggunaan

  • Pertanyaan Umum (FAQ)
  • Pustaka internal untuk karyawan dan tim perusahaan dalam jaringan
  • Pustaka eksternal untuk pelanggan
  • Dokumentasi produk dan layanan
  • Manual Produk
  • Situs e-Niaga
  • Standar dan kebijakan lembaga pemerintah
  • Sekolah dan kampus (eLearning)

Nikmati banyak fitur lain untuk membantu Anda membangun dokumentasi yang lebih baik:

  • Tautkan Kategori ke Halaman Arsip Kategori
  • Jumlah artikel pada kategori
  • Slug artikel yang dapat dikustomisasi untuk menyertakan nama kategori
  • Mengontrol panjang daftar artikel di bawah setiap kategori.
  • Upload custom images for categories
  • Hook pengembang ke keluaran artikel.
  • Dan banyak lagi.

LEBIH LANJUT DENGAN PENGAYA

Bundel PRO
Lihat Bundel PRO kami.

Pengelola Akses
Pengelola Akses memungkinkan administrators, perusahaan, dan organisasi untuk mengontrol dan melarang akses terhadap Pustaka pribadi mereka berdasarkan akun pengguna WordPress. Memberikan izin menggunakan peran dan grup.

Tata Letak Elegan
Tata Letak Elegan menambahkan tata letak Kisi dan Bilah Sisi. Gunakan Tata Letak Kisi atau Bilah Sisi untuk Halaman Utama Pustaka atau kombinasikan tata letak Dasar, Tab, Kisi, dan Bilah Sisi dalam berbagai cara. Pelajari Lebih Lanjut.

Beberapa Pustaka
Buat Beberapa Pustaka, satu untuk setiap produk, layanan, topik atau bagian. Setiap pustaka memiliki artikel, URL, Halaman Utama dan admin yang terpisah. Pelajari Lebih Lanjut.

Pencarian Tingkat Lanjut
Tingkatkan pengalaman pencarian pengguna dan lihat analitik pencarian termasuk pencarian populer dan pencarian tanpa hasil. Pelajari Lebih Lanjut.

Article Rating and Feedback
Let your readers rate the quality of your articles and submit insightful feedback. Utilize analytics on the most and least rated articles. Learn More.

Widget
Tambahkan Pencarian Pustaka, Artikel Terbaru dan Widget lainnya serta Kode Pendek ke artikel Anda, bilah sisi, dan halaman. Pelajari Lebih Lanjut.

Penyunting Tautan untuk PDF dan Lainnya
Atur Artikel agar tertaut kePDF, halaman, tulisan, dan situs web. Pelajari Lebih Lanjut.

Articles Import and Export
Import and export articles and their content, comments, categories, tags, and attachments. Migrate and copy articles between KBs. Edit articles outside of WordPress. Learn More.

  • (PRO) Tata Letak Kisi – Demo 5 di sini
  • (PRO) Tata Letak Bilah Sisi – Demo 8 di sini
  • (PRO) Tautan – Demo 9 di sini

OUR FREE COMPLEMENTARY PLUGINS

✅ The Help Dialog offers a chatbot-like dialog for better customer support and increased leads and sales. The Help Dialog includes FAQs, search, and a contact form. Learn More

Creative Add-Ons for Elementor helps you write articles and documents faster and more easily using our powerful and practical Elementor widgets. Learn More

Show IDs reveals IDs on admin screens, including posts, pages, custom post types and taxonomies, and others. Learn More

✅ The Content Down Arrow is coming soon.

Tangkapan Layar

  • Contoh Tata Letak Dasar disertai gambar

  • Contoh Tata Letak Tab disertai gambar

  • Contoh Tata Letak Berfokus Kategori disertai ikon

  • Halaman artikel dengan breadcrumb, tombol kembali, tombol cetak, Daftar Isi, widget, dan lainnya

  • Gaya Halaman Arsip Kategori

  • Seret dan letakkan untuk menyusun ulang artikel dan kategori

  • Change colors and styles easily in KB visual Editor

  • Adjust the width and content of sidebars with KB visual Editor

  • Versi PRO: Pencarian Tingkat Lanjut disertai analisis yang menunjukkan pencarian populer dan tidak ditemukan

  • Versi PRO: Tata Letak Elegan dengan Bilah Sisi Kategori dan daftar artikel

  • Versi PRO: Pengelola Akses untuk membatasi akses ke konten pustaka

  • Versi PRO: Pencarian Tingkat Lanjut dan Bilah Sisi dari Tata Letak Elegan

  • Contoh Tata Letak Tab

Blok

Plugin ini menyediakan 1 blok.

  • Knowledge Base Plugin for Documentation and FAQs

Instalasi

Anda dapat memasang Pustaka untuk Dokumen dan FAQ dari Dasbor WordPress Anda atau mengunggahnya secara manual melalui FTP.

OPSI 1: Pasang Plugin Pustaka melalui Dasbor WordPress

  1. Buka Plugin -> Tambah Baru.
  2. Cari ‘Knowledge Base for Documents and FAQs’ dan pasang plugin.
  3. Aktifkan plugin di menu Plugin.
  4. Optional step: configure the plugin in the Admin menu, in Knowledge Base -> KB Configuration page.

OPSI 2: Unggah Manual Berkas Plugin

  1. Unduh berkas plugin dari halaman plugin: echo-knowledge-base.zip.
  2. Ekstrak berkas echo-knowledge-base.zip.
  3. Unggah folder ‘echo-knowledge-base’ ke direktori ‘/wp-content/plugins’ Anda (jangan ubah nama folder).
  4. Optional step: configure the plugin in the Admin menu, in Knowledge Base -> KB Configuration page.

Tanya Jawab

Di mana saya dapat menemukan dokumentasi lengkap tentang pustaka Anda?

Dokumen lengkap yang dapat ditelusuri dapat ditemukan di Pustaka

Ulasan

17 September 2022
I was looking for a knowledge base plugin that supports multiple KBs and at the same time has separate taxonomies controls over different KBs' category slugs (that means I can use the same category slug names in different KBs because they belong to different custom taxonomies). I purchased BetterDocs Pro but it couldn't meet this need. Refunded BetterDocs Pro and turned to Echo KnowledgeBase. Works perfectly as I need it and provides tons of control in every aspect of the system. I believe it's a much more capable product than most other KB competitors on the market. There were some incompatibility issues with my current site builder but after reporting them, the developer addressed these issues and fixed them fairly quickly. Very responsive and effective support team! I've purchased many premium plugins and Echo KB is one of the best. Highly recommend it!
19 Agustus 2022
I'm a complete beginner with Knowledge Base, and we're setting it up for a non-profit organisation's website. The first 20 minutes, and I had the KB app looking and working with our template. We came across a small challenge and reached out to support. Echo Plugins support responded within 24 hours... a few emails to and from, and the challenge was swiftly resolved. Thank you Echo Plugins!
13 Juni 2022
We tried a half-dozen knowledge base and help desk plugins. For our project, the best solution was the Echo Knowledge Base with the Basic Add-ons and related Creative Add-ons. Some of the functionality we like: the search tool is fast and accurate a tree-view of all categories and articles is available sub-categories are supported page-level table-of-contents widget floats along with each article can modify look of pages using either built-in editor or CSS styles The support has been top-notch. I've sent a few tech support emails to them, and they've all been answered within 24-48 hours. One was a bug-report, which they fixed and posted a new version in about a week (excellent). A few were enhancement requests, two of which they said they'd attempt to get to, and another they showed me a nice work-around for. In addition, they appear to be actively working on improvements to the product, which is important to the success of any software project.
Baca semua 77 ulasan

Kontributor & Pengembang

“Knowledge Base Plugin for Documentation and FAQs” adalah perangkat lunak open source. Berikut ini mereka yang sudah berkontribusi pada plugin ini.

Kontributor

“Knowledge Base Plugin for Documentation and FAQs” telah diterjemahkan dalam 13 bahasa. Terima kasih kepada para penerjemah untuk kontribusi-nya.

Terjemahkan “Knowledge Base Plugin for Documentation and FAQs” dalam bahasa Anda.

Tertarik mengembangkan?

Lihat kode, periksa repositori SVN , atau mendaftar ke log pengembangan melalui RSS.

Log Perubahan

9.12.0

Release Date: Aug 23, 2022

  • Update: New UI for simple KB configuration
  • Update: Improve debugging
  • Update: Contributor can see a list of KBs
  • Update: full width when printing article
  • Fix: Cleanup and minor fixes

9.11.0

Release Date: June 25, 2022

  • Update: Option to show article title with Current Template
  • Fix: Cleanup and minor fixes

9.10.0

Release Date: May 23, 2022

  • New: Convert Posts and CPTs to KB Articles
  • New: KB Block Theme template
  • New: Article list indentation
  • Update: WordPress 6.0
  • Update: list available shortcodes and widgets
  • Fix: Cleanup and minor fixes

9.3.0

Release Date: Apr 2, 2022

  • New: Convert Posts and CPTs to KB Articles
  • New: Add backend mode to the Editor
  • Fix: Article content output for Current Template
  • Fix: Cleanup and minor fixes

9.2.1

Release Date: Mar 5, 2022

  • Fix: Article content output for KB Template
  • Fix: Cleanup and minor fixes

9.2.0

Release Date: Feb 25, 2022

  • Update: Article content output for KB Template
  • Fix: Cleanup and minor fixes

9.1.0

Release Date: Feb 18, 2022

  • New: Articles Index Directory shortcode
  • Fix: Cleanup and minor fixes

9.0.2

Release Date: Feb 2, 2022

  • Fix: Category private articles query.

9.0.1

Release Date: Jan 31, 2022

  • Fix: Revert change to article content output.

9.0.0

Release Date: Jan 30, 2022

  • New: navigation sidebar with categories and articles
  • Update: Various fixes and improvements.

8.4.0

Release Date: Nov 26, 2021

  • New: control speed of TOC scrolling
  • Update: Add import/export add-on links
  • Update: Allow private articles
  • Update: Various fixes and improvements.

8.3.0

Release Date: Nov 11, 2021

  • Update: Setup Wizard improvements.
  • Update: Various fixes and improvements.

8.2.2

Release Date: Oct 12, 2021

  • Fix: search finds only publish posts
  • Fix: Cleanup and minor fixes

8.2.1

Release Date: Sep 30, 2021

  • Update: resolve rare update issue

8.2.0

Release Date: Sep 30, 2021

  • Update: Add more access control settings
  • Fix: Cleanup and minor fixes

8.1.1

Release Date: Sep 17, 2021

  • Fix: Issue with post being array
  • Fix: Cleanup and minor fixes

8.1.0

Release Date: Sep 16, 2021

Changes:
* New: Access control – choose what Authors and Editors can change and if they can view analytics
* New: On the Category Archive Page, the author, date and category can be turned on or off
* New: Option to include or exclude articles in child categories on Category Archive Page
* Fix: Cleanup and minor fixes

8.0.1

Release Date: Aug 19, 2021

Changes:
* Update: do not include articles in child categories on Category Archive Page
* Fix: Cleanup and minor fixes

7.7.0

Tanggal Rilis: 20 Mei 2021

Perubahan:
* Baru: Typography font options for text
* Baru: Ikon khusus untuk subkategori pada Tata Letak Kategori
* Memperbarui: Kompatibilitas RTL
* Memperbaiki: Pembersihan dan perbaikan minor

7.6.0

Tanggal Rilis: 2 Mei 2021

Perubahan:
* Memperbarui: Aksesibilitas
* Memperbarui: Kompatibilitas RTL
* Memperbaiki: Pembersihan dan perbaikan minor

7.5.0

Tanggal Rilis: 9 April 2021

Perubahan:
* Memperbarui: Kompatibilitas RTL
* Memperbaiki: Pembersihan dan perbaikan minor

7.4.0

Tanggal Rilis: 27 Maret 2021

Perubahan:
* Baru: Jumlah Pencarian dan tidak didapatkan
* Memperbarui: Kompatibilitas RTL
* Memperbaiki: Pembersihan dan perbaikan minor

7.3.1

Tanggal Rilis: 28 Februari 2021

Perubahan:
* Memperbaiki: Masalah Multi-jaringan dan penyunting

7.3.0

Tanggal Rilis: 28 Februari 2021

Perubahan:
* Memperbarui: persiapan untuk WordPress 5.7
* Memperbarui: Preset tema
* Memperbaiki: Pembersihan dan perbaikan minor

7.2.1

Tanggal Rilis: 5 Februari 2021

Perubahan:
* Memperbaiki: Pemuatan Penyunting Fronten
* Memperbaiki: Pembersihan dan perbaikan minor