{"id":346719,"date":"2026-08-07T06:01:48","date_gmt":"2026-08-07T06:01:48","guid":{"rendered":"https:\/\/wordpress.org\/plugins\/chattrn-live-chat\/"},"modified":"2026-08-09T18:58:20","modified_gmt":"2026-08-09T18:58:20","slug":"chattrn-live-chat","status":"publish","type":"plugin","link":"https:\/\/id.wordpress.org\/plugins\/chattrn-live-chat\/","author":23539409,"comment_status":"closed","ping_status":"closed","template":"","meta":{"version":"1.0.2","stable_tag":"1.0.2","tested":"7.0.3","requires":"6.4","requires_php":"8.0","requires_plugins":null,"header_name":"Chattrn \u2013 Live Chat and AI Agent Plugin for WP Websites","header_author":"Chattrn","header_description":"Add the Chattrn live chat widget to your WordPress site. 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AI-powered live support platform:<\/p>\n\n<ul>\n<li>AI Chatbot: powered by your knowledge base<\/li>\n<li>Live Chat: real-time visitor conversations<\/li>\n<li>Human agent &amp; AI agent hybrid support<\/li>\n<li>Unified inbox for all communications<\/li>\n<li>Omnichannel messaging<\/li>\n<li>No-code platform builder<\/li>\n<li>AI Agent<\/li>\n<li>Smart Chat routing<\/li>\n<li>AI Knowledge base<\/li>\n<li>Visitor Information with conversation history<\/li>\n<li>Responsive chat widget<\/li>\n<li>Rich ecosystem chat widget<\/li>\n<li>Serverless mobile cloud platform<\/li>\n<\/ul>\n\n<h4>AI Knowledge Base<\/h4>\n\n<p>Educate AI chatbot with customer data:\nTrain AI on custom documentation:<\/p>\n\n<ul>\n<li>Website content<\/li>\n<li>Documents &amp; files<\/li>\n<li>Documentation<\/li>\n<li>FAQs<\/li>\n<li>Upload files &amp; intelligence AI<\/li>\n<\/ul>\n\n<h4>Live Chat<\/h4>\n\n<p>Provide real-time support to customers across your WordPress site:<\/p>\n\n<ul>\n<li>Real-time chat<\/li>\n<li>Typing indicators<\/li>\n<li>Live tracking<\/li>\n<li>Conversation history<\/li>\n<li>Multiple agents<\/li>\n<li>Real-time notification<\/li>\n<\/ul>\n\n<h4>Unified Inbox<\/h4>\n\n<p>Manage customer messages from multiple platforms in one place:\nSupport multiple channels:<\/p>\n\n<ul>\n<li>Website Live Chat<\/li>\n<li>Facebook Messenger<\/li>\n<li>Instagram<\/li>\n<li>WhatsApp<\/li>\n<\/ul>\n\n<p>No more switching between multiple apps.<\/p>\n\n<h4>No-Code Agent Builder<\/h4>\n\n<p>Create customized conversational AI flows with drag-and-drop builder:<\/p>\n\n<ul>\n<li>Drag-and-drop<\/li>\n<li>FAQs<\/li>\n<li>Escalation support<\/li>\n<li>Qualification forms<\/li>\n<li>Support form &amp; more<\/li>\n<\/ul>\n\n<h4>Widget Customization<\/h4>\n\n<p>Match your brand identity:<\/p>\n\n<ul>\n<li>Brand logo<\/li>\n<li>Colors<\/li>\n<li>Greeting message<\/li>\n<li>Welcome message<\/li>\n<li>Position<\/li>\n<li>Language<\/li>\n<li>Launcher Icon<\/li>\n<\/ul>\n\n<h4>Chat Routing<\/h4>\n\n<p>Automatically assign chats to available agents based on:<\/p>\n\n<ul>\n<li>Department routing<\/li>\n<li>Skill-based routing<\/li>\n<li>Priority assignment<\/li>\n<li>Round-robin routing<\/li>\n<li>Intelligent auto-assignment<\/li>\n<\/ul>\n\n<h4>Customer Information<\/h4>\n\n<p>Learn more about customer experience:<\/p>\n\n<ul>\n<li>Visitor Details<\/li>\n<li>Previous conversations<\/li>\n<li>Customer location<\/li>\n<li>Custom metadata<\/li>\n<\/ul>\n\n<!--section=installation-->\n<ol>\n<li>In your WordPress dashboard, go to Plugins \u2192 Add New.<\/li>\n<li>Search for \"Chattrn\".<\/li>\n<li>Click Install Now, then Activate.<\/li>\n<li>Go to Settings \u2192 Chattrn and log in with your Chattrn account to connect your site.<\/li>\n<\/ol>\n\n<!--section=faq-->\n<dl>\n<dt id=\"do%20i%20need%20a%20chattrn%20account%3F\"><h3>Do I need a Chattrn account?<\/h3><\/dt>\n<dd><p>Yes, you need a Chattrn account to use the plugin. Sign up at https:\/\/www.chattrn.com if you don't already have one.<\/p><\/dd>\n<dt id=\"is%20chattrn%20free%3F\"><h3>Is Chattrn free?<\/h3><\/dt>\n<dd><p>Yes, the plugin is free to download and use on your WordPress site, with options for premium plans depending on your usage.<\/p><\/dd>\n<dt id=\"can%20i%20customize%20the%20chat%20widget%3F\"><h3>Can I customize the chat widget?<\/h3><\/dt>\n<dd><p>Yes, Chattrn offers full branding, welcome messages, and colors to match your WordPress site style.<\/p><\/dd>\n<dt id=\"does%20it%20support%20ai%3F\"><h3>Does it support AI?<\/h3><\/dt>\n<dd><p>Yes, Chattrn has built-in AI support to respond using your knowledge base and auto escalations.<\/p><\/dd>\n<dt id=\"can%20i%20manage%20multiple%20permissions%3F\"><h3>Can I manage multiple permissions?<\/h3><\/dt>\n<dd><p>Effortlessly, create agents for team members and set permissions at any time.<\/p><\/dd>\n<dt id=\"is%20it%20mobile%20compatible%3F\"><h3>Is it mobile compatible?<\/h3><\/dt>\n<dd><p>Yes. 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