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WP DeskLite – Helpdesk and Support Plugin

Oleh CodeFlock

Deskripsi

WP Desklite is a simple, easy to use, web-based customer helpdesk, and support ticket system. Users can create a ticket from the front-end. WP Desklite comes packed with a bunch of features that help you to run a support ticket with no extra cost.

WHAT DOES IT DO?

Check out the features of the plugin:

  • Tickets: Users can submit tickets from the front end and the agents responds from the wordpress backend
  • Access Control: Admin Can Assign support roles who has access to tickets
  • File attachments: Multiple files can be attached to the Tickets by the user and the Admin
  • E-mail notifications: The User and the admin recives email notification when a ticket is created or replied,
  • E-mail Customizations: All the Emails can be customised by the Admin
  • Ticket Types: Create unlimited Ticket Types. Eg: Bugs, Request, Customization etc
  • Multiple Departments: Create Unlimited Departments and Assign department to tickets for proper management
  • Admin can edit ticket at any time
  • Fully responsive design for front-end and admin
  • Strength & Flexibility
  • Easy to Use
  • Shortcodes for the My Tickets and New Ticket Form

Instalasi

  1. Upload the plugin files to the /wp-content/plugins/wp-desklite directory, or install the plugin through the WordPress plugins screen directly.
  2. Activate the plugin through the ‘Plugins’ screen in WordPress
  3. Use the Tickets -> Settings screen to configure the plugin.

Tanya Jawab

What is the Shortcode to Show the Tickets Form in the Front End

[wpdl_my_tickets]
The Above Shortcode can be used to Show Users Tickets in the Front End
Dont Worry, Normally We add a page automatically when the plugin is added called My Tickets with this shortcode

What is the Shortcode to Show the Add Tickets Form in the Front End

[wpdl_add_ticket]
Use The Above Shortcode to show the Add ticket from in the Front End

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