Plugin ini belum teruji dangan 3 rilis besar WordPress. Kemungkinan tidak lagi dipelihara atau didukung, dan mungkin menghadapi masalah kompatibilitas bila digunakan dengan versi WordPress yang lebih baru.

Support Hero

Deskripsi

Make your customers happier by educating them through self-help support

Support Hero is self-service knowledge base that helps companies educate their clients. Helping them to create and deliver a game changing user education experience that increases retention and engagement, while reducing customer relationship costs.. Our advanced statistics will tell you what your users search for and what they need help with That will help you create the support content that matches their common requests.

With clients like Kissmetrics and Thinkific Support Hero has quietly been transforming the way users troubleshoot issues on the websites.

Most small software companies can’t afford offering 24/7 customer support. It’s just not feasible. The other thing I would add is that offering efficient self help resources can help a lot with that. Users don’t expect us to be available 24/7, but they still appreciate being able to find the answer to their question quickly!

How it works:

Create knowledge base articles and tutorials

Tutorials and FAQs are key to help your users discover your site’s features. With Support Hero, you can easily create, import, and manage our support resources.

Deliver Help 24/7, right within your app or website

95% of users will leave your app if they can’t find the answers to their questions in less than 1 minute. With Support Hero, you can embed your Help Center within your app. It won’t be hard to find!

Know what’s working, and what’s not

Our advanced statistics will tell you what your users search for and what they need help with That will help you create the support content that matches their common requests.

Leverage the statistics to improve your Help Center

Keep improving your support resources to educate your users over time. You’ll then easily be able to track the results of your efforts within Support Hero.

I have to say that I have always been very skeptic about
help desk support, but Support Hero is very straightforward
and intuitive. The time spent on the support emails has been
reduced by the 50%, which is amazing!
Francesca Castaldi, Panel Manager at WhatUsersDo

Tangkapan Layar

  • How does it work - In App Widget
  • How does it work - Help Center
  • How does it work - Statistics
  • Statistics
  • Insights
  • Create a task

Instalasi

  • Upload plugin files to your plugins folder, or install using WordPress built-in Add New Plugin installer;
  • Activate the plugin;
  • Navigate to Settings -> Support Hero and fill the plugin options.

Tanya Jawab

Installation Instructions
  • Upload plugin files to your plugins folder, or install using WordPress built-in Add New Plugin installer;
  • Activate the plugin;
  • Navigate to Settings -> Support Hero and fill the plugin options.

Ulasan

Belum ada ulasan untuk plugin ini.

Kontributor & Pengembang

“Support Hero” adalah perangkat lunak open source. Berikut ini mereka yang sudah berkontribusi pada plugin ini.

Kontributor

Terjemahkan “Support Hero” dalam bahasa Anda.

Tertarik mengembangkan?

Lihat kode, periksa repositori SVN , atau mendaftar ke log pengembangan melalui RSS.

Log Perubahan

1.0.0 – 2018/05/10

  • First release.